Respecting the privacy and security of your personal information is of paramount importance to us. It is important for you to understand the private and secure treatment of your personal information and so you should read this Privacy Statement carefully because it pertains to your Retirement Plan. This Privacy Statement is designed to inform you of the types of information we collect, how we use that information, and the circumstances under which we will share it among our family of affiliated companies and nonaffiliated third parties.
Protecting Your Personal Information
We do not sell customer information to anyone. We will only share customer information with others as detailed in this Statement, unless we provide you with additional notice or ask for your permission.
We only grant access to nonpublic personal information about you to employees and service providers so they can provide products or services to you, process and service your account, and administer business. We value your trust and carefully handle information we possess about you. All associates who have access to your personal information are bound by a code of conduct that requires that your information remain confidential. In addition, we maintain physical, electronic, and procedural safeguards to protect your information. We continually assess new technology for protecting information and, when appropriate, upgrade our information security systems.
Information We Collect
We collect nonpublic personal information about you from the following sources:
From you – which includes your name, address, social security number, income, deferral elections, beneficiaries and other financial information. We collect this information from forms you complete, emails, phone calls or other electronic correspondence. Information could also come from your employer or other service providers to your Plan.
From your employer or payroll provider with regard to payroll information used for testing and other plan administration purposes.
From transactions with us, our affiliates or others, such as securities purchases, sales and exchanges, account balances, payment history, and parties to transactions.
From third parties to verify information you have given us.
How the Information Is Used
The sharing of information about you may be done to facilitate the services needed in order to properly and efficiently handle duties related to your account. These include:
The processing of payroll deferrals to place orders for the investments you selected.
To assist other service providers in servicing your account.
Reviewing loan applications or distribution requests.
To comply with reporting and other legal requirements.
Parties With Whom Information May Be Shared
References to “we,” “us,”or “our” are intended to apply to the affiliated firms myaccountvalue.com, Trident Retirement Services, LLC and Coastal Daily Balance, LLC. Myaccountvalue.com primarily provides those services generally associated with a third party administrator of retirement plans.
With regard to payroll processing and securities transactions, we utilize banking, custodial, and brokerage services provided by unaffiliated firms. Virtually all transactions related to these services are not done at a level that specifies individual plan participants. In some cases, however, some information about you may need to be shared in order to provide a particular service related to your account. An example of this is if a distribution or loan is processed and a check is issued to you.
If another service provider is associated with your account, we may share certain information with them as it relates to disclosures we make to them in conjunction with the overall arrangement that has been made.
We may also disclose information we maintain about you to credit bureaus and similar organizations, when permitted by law. Such shared information may include a disclosure in connection with a subpoena or similar legal process, a fraud investigation, an audit or examination.
We are highly regulated by state and federal authorities. Client files, transaction histories, and other information that they deem necessary will be shared as they request in relation to audits or other oversight they partake.
Accuracy of Information
Keeping your information accurate and up to date is very important. We provide you with access to your account information through account statements or online from your PC or wireless devices. If your account information is ever inaccurate, incomplete, or in need of updating, please contact us and we will update your information. Note that some information updates may be done or have to be done through your employer. We will let you know that if you contact us for an update we are not able to do.
Privacy Statement Notice
We will provide notice of our Privacy Statement annually, as long as you maintain an account with us. We reserve the right to make changes to this Statement.